Ik ben jarenlang met veel plezier en op vakkundige wijze werkzaam geweest in de ICT branche waarbij ik veel ervaring heb opgedaan in de datacenter wereld en veel ervaring heb opgedaan met betrekking tot de oplevering van zakelijke ICT diensten.

De belangrijkste eigenschappen die ik bezit zijn:
• Communicatief en sociaal vaardig
• Organisatietalent
• Analytisch denkvermogen
• Taak georiënteerde teamspeler
• Flexibel en strevend naar kwaliteit
• Proactieve en pragmatische houding

Communicatief en sociaal vaardig
Enthousiast en initiatiefrijk
Analytisch denkvermogen
Organisatietalent
Taak georiënteerde teamspeler
Flexibel en strevend naar kwaliteit
Proactieve en pragmatische houding

Servicedesk admin bij Equinix datacenter te Amsterdam
In my role as a servicedesk administrator at the Equinix datacenter I was the First point of contact for our national and international customers and responsible for the process of the incoming orders. The core business was to maintain the customers satisfaction and to meet the required quality and performance of the service being delivered. In cooperation with sales and project management I was closely involved in the completion of new customers and responsible for managing and supporting the operational departments and therefore responsible to meet the required SLA compliance. Furthermore I was the owner of several processes within the service desk such as incident management, critical maintenance and the SLA process. I also was closely involved with a number of projects like the implementation of the global customer portal and the transition of the service desk Netherlands to Frankfurt.

Service Delivery manager bij Online Breedband te Amsterdam
In my role of service delivery manager at Online Breedband I was responsible for processing and monitoring the incoming DSL business orders in order to meet the required KPI’s. Therefore I was in close contact with several different Telecom providers and installation companies to ensure that the service is being delivered against contractual obligation. Furthermore it was my task to manage the customer escalations and to maintain the customers satisfaction.

Backline support engineer bij Demon Internet te Amsterdam
At Demon Internet I fulfilled several roles. As a backline support engineer I supported the frontline agents by providing trainings- and coaching sessions. Furthermore it was my responsibility to identify and to solve any issues regarding the call center.

Spinning, wandelen, muziek luisteren/verzamelen, uitgaan/bioscoop.