English and Portuguese offers only!

05/2015–Present CS Guest Specialist
Booking.com, Amsterdam (Netherlands)
▪ Liaise between the guest and accommodations;
▪ Modification of reservations;
▪ Handling of special requests;
▪ Handling of complaints by phone or email;
▪ Participate in various projects within the department.

01/2012–12/2014 Contractor: Data Analytics Operations
Shell International, The Hague (Netherlands)
▪ Manage and monitor data extraction from 30 ERP systems;
▪ Reconciliation of extracted data;
▪ Produce and test support reports for auditors;
▪ Manage and maintain user access to production portal;
▪ Provide training on use of portal and reports;
▪ Manage and monitor database logs.

06/2011–12/2011 Contractor: GF ITP Administrator
Shell International, The Hague (Netherlands)
▪ Manage and maintain decommissioned server database;
▪ Manage and maintain project status report;
▪ Administrative support to project teams.

03/2011–06/2011 Contractor: Data Analytics Support
Shell International, The Hague (Netherlands)
▪ Identification of data related problems and solve them;
▪ Manage and maintain data integrity;
▪ Database design, security, data storage and management;
▪ Ensure smooth and proper running of operational database.

11/2010–03/2011 Interviewer
Synovate, Amsterdam (Netherlands)
▪ Market research

05/2009–08/2010 Production Technical Administrative
Opway Engenharia, S.A., Lisbon (Portugal)
▪ Accounts payable & receivable;
▪ Order management – receipt to order;
▪ Stock management;
▪ Subcontracting services.

01/2005–03/2009 Production Administrative
Fernando Branco & Silva, Lda., Seixal (Portugal)
▪ Accounts payable & receivable;
▪ Admin support to Production Department;
▪ Suppliers and contractors Budget Controller.

02/2004–12/2004 Senior Administration Officer
Fernando Branco & Silva, Lda., Lobito (Angola)
▪ Accounts payable & receivable;
▪ Fleet costs controller;
▪ Budgeting;
▪ Maintain and update client files (master data, contracts, purchase orders, etc);
▪ Manage payroll;
▪ Maintain and update employee files (master data, contracts, payments, etc);
▪ Recruitment and Training;
▪ Admin support to Management.

10/2001–01/2004 Administrative Assistant
Fernando Branco & Silva, Lda., Seixal (Portugal)
▪ Admin support to management;
▪ Budget and fleet costs controller.

Reading, Movies, Tech