Professional experience


2013 - 2014 Sellbytel Group
Barcelona, Spain
Brother – Senior Agent L1
Technical support adviser (for Dutch customers). Giving customer support by phone and e-mail.
Responsible for management and quality control of the Dutch customer support team (6 fte).
2012 - 2013 Dienst Uitvoering Onderwijs (DUO)
Government of Education, Culture & Science, Groningen, The Netherlands
Interaction Designer within the User eXperience (UX) team.
2012 Dienst Uitvoering Onderwijs (DUO)
Government of Education, Culture & Science, Groningen, The Netherlands
Graduation internship
Thesis subject: How to set up a User eXperience (UX) team for DUO to improve customer satisfaction.
Final mark: 7,8
2010 My Order
Groningen, The Netherlands
Internship
Research about the usability of the My Order mobile application and developing a new application concept.
Final mark: 7,7
2009 – 2011 Divino shoes
Groningen, The Netherlands
Sales assistant
2008 Klinikum Oldenburg,
Oldenburg, Germany
Internship, nursing at the trauma department
2007 Woonzorgcentrum De Dilgt,
Haren, The Netherlands
Internship nursing in a nursing home
Final mark 7,5

Education

2008 - 2012 Human Technology
Hanze University, Groningen, The Netherlands
Bachelor of Engineering
Focus on IT usability
Graduated in June 2012
2011 - 2011 Minor: European Project Semester, EPS (Erasmus)
Universitat Politècnica de Catalunya, Barcelona, Spain
Subject thesis: Designing a user friendly interface for an Interactive Information Point (IIP) in a theatre in
Catalunya.
Final mark: 7,8
2005 - 2008 Nursing School
Hanze University, Groningen
Propaedeutic diploma completed in 2005
2003 - 2004 Deltion College, Zwolle,
Higher secondary education
Study track: Nature and health
Graduated in 2004
1999 - 2003 Pre-university education
Gymnasium Celeanum, Zwolle, The Netherlands
Study track: Nature and health


Extracurricular activities


2007 – 2012 Active member of student association Unitas S.G.
Groningen,The Netherlands
For example:
 Vice-president of the committee for the monthly magazine
 Member of the committee for the year-book, responsible for the financial management and
planning
 Member of the committee for new members of the association, responsible for the
marketing


Further information


Personal qualities Flexible, organised, social, result-oriented, creative and enthusiastic

Languages
Dutch Native
English Fluent
Spanish Beginner
German Beginner

Computer skills

Easily adapt to new software and technologies
Microsoft Office, Windows (up to windows 8) and Mac.
Basic knowledge of Adobe Phtotoshop and Illustrator, Axure RP.
Basic knowledge of HTML and CSS

Hobbies Traveling, gadgets, reading.

Technische support - callcenter agent - Sellbytel Barcelona, Spanje

Interactie ontwerper - DUO Groningen

Afstudeerstage binnen UX-team DUO Groningen

Stage My Order, Onderzoek naar gebruiksvriendelijkheid nieuwe interface applicatie, Groningen