I am highly motivated, energetic and resourceful person with customer orientation
and “hands on” actitude. I am able to handle tight dead lines and work under
pressure.
I have extensive background in international business context and wide experience
being reference link between involved parts.
EXPERIENCE
LOGISTICS MANAGER AT SENIOR AIR FREIGHT NOVEMBER 2011 - TO
DATE (AMSTERDAM AREA, THE NETHERLANDS)
Provide to company clients full logistic solutions: EXW, FOB, FCA, DDU, political
shipments, cross trade, custom assistance, etc.;
Operative responsibilities:
Analysis of the incoming requests and planning. Coordination of transport, on
time creation and/or exchange of export documentation and related administrative
processes (e.g. claims), control on work of stakeholders ensuring perfect
execution of the flow of goods. Communicate with supply points and logistic
service providers on orders, coordinate exceptions, inform stakeholders;
In time delivery of all export documentation ensuring for instance timely customs
clearance. Correct entry and maintenance of orders in warehouse management
system, shipment plans and masterdata;
Customer Service responsibilities:
Answer clients requests on time and providing them with full information on services,
posibilities, conditions, etc.
Intake and analysis of claims.
Service Export customers by providing information on orders, updates, planning,
etc.;
Be contact person for customers and create trusting relationship. Develope
existing working contacts and find new potential customers.
Financial responsibilities:
Analysis of transport/freight market in order to provide company clients with
best cost solutions. Research on the dynamics of the clients accounts and building
of pricing structure and sales condition.
Contol on payment of invoices.
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CUSTOMER SERVICE REPRESENTATIVE AT INVERNADEROS Y
TECNOLGIA, JANUARY 2009 - MARCH 2011 (CASTELLON DE LA PLANA,
SPAIN)
Responsibilities:
Open and mantain customers accounts, develop with customers close working
relationship and service their needs with efficiency and courtesy.
Management of incoming orders ensuring all orders meet customer expectations
such as delivery dates and invoicing. Preparation of requested documents
and permits.
Arrange flawless communication between customer and internal departments
(sales, production, logistics).
Responsible of Database Management ensuring that customer master data additions
and/or revisions are communicated to the appropriate personnel immediately.
ON-LINE TEACHER OF SPANISH LANGUAGE, 2008 - 2010
Responsibilities:
Evaluating of student level, elaborating of study books lists, preparing and
executing of on-line lessons.
Correction of student home works. Preparation of informs about Official
Language Exams and related training.
FREELANCE TRANSLATOR ITALIAN-RUSSIAN, ITALY, 2006 - 2009
Responsibilities:
Translation of documents, such as web pages, contracts, business
correspondence, advertisement material, menus, product descriptions.
Interpretation in exhibitions, both on stand and as assistant (InterCharm Milano,
Pitti Uomo Florence, Tourism Moscow, etc).
Organisation of cultural events (Russia-Italy Cultural Days). Contacting with local
suppliers, control of payments, transport and hotels booking, reporting to head
organisation.